Delivery Information

We deliver to all areas across Egypt.

The moment you complete your purchase, your order will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Home Delivery Options

• Same day delivery - Currently unavailable.
• Standard delivery - Delivery charge is EGP 99, or free on orders above EGP 999. Delivered within 2-5 days.

Click & Collect

• Order online and collect your order from your preferred store in 2-5 days.

Safety Measures

We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. The precautionary measures include:

We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

Home Delivery

Standard delivery is available within:

• Metropolitan
  • Cairo and Giza
• Alexandria
  
  • Alexandria
• Suez Canal
  
  • Port Said
  • Ismailia
  • Suez
• Delta
  

   

  • Qaliyobiya
  • Minoufiya
  • Sharqiya
  • Gharbiya
  • Daqahliya
  • Behaira
  • Damietta
  • Kafr-e-Sheikh
• Central Egypt
  

   

  • Fayoum
  • Beni Suef
  • Miniya
  • Assiut
  • Sohag
• Upper Egypt
  

   

  • Qena
  • Luxor
  • Aswan
• Touristique
  

   

  • Red Sea
  • South Sinai
  • North Coast
  • Matrouh
• Remote Areas
  

   

  • New Valley
  • North Sinai
  • Abu Simbel
  • Marsa Alam
  • Salloum
  • Halayeb
  • Shlateen

Payment Options

Credit/Debit Cards

We accept payments through local & international credit/debits cards such as VISA & Mastercard.

Cash on Delivery

The cash-on-delivery option is limited to a maximum of EGP 17,000 per order. We offer alternative payment options through debit/credit cards for orders above EGP 17,000. The cash-on-delivery option is available for surcharge of EGP 35.

*Please note, surcharges of cash on delivery orders will not be refunded.

Click & Collect

You can pay online and we will deliver your order to the selected store for collection. After placing your order, you’ll receive a confirmation email / text message with order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.

If you’re unable to collect your order for any reason, please contact us on 02-24803822.
Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases please place two separate orders – one for collection and one for home delivery.

We keep your order in store for 7 business days.

All uncollected orders will be canceled and any payments made will be refunded to the card used for the purchase.

For more information, please visit our FAQ's page.